In the event of an emergency - school closure, early dismissal etc., notification is made to all major radio and television stations in this area. In addition, the information will be posted on the TPS home page and on Twitter. Refer to the school hours page for opening and closing times for schools.
Trumbull Public Schools participate in an e-mail and text messaging alert service. Our goal is to keep parents, community members, and staff rapidly informed about emergency situations and important announcements. The service, Connect 5, will be utilized this year.
We will utilize this messaging service as needed, but ask that you note the following important details:
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All three messaging services in which you are enrolled [phone (voice), text, and email]
will be utilized for school early dismissals, delayed openings and closings due to weather
or other emergencies such as power outages, water main break, security issues, etc.
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Email may be utilized for letters and other communications from the Superintendent’s
office and/or your child’s school. Please check your email often.
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You must contact your child’s school directly when you have changes to your
information (phone numbers, email), so that our Infinite Campus database can be
updated.
Call FAQ's for Parents
Below is an overview of common questions and issues regarding Connect 5 broadcasts.Click on a question to see the answer.
The message started playing and then stopped. Why?
Connect 5 utilizes the industry’s most Advanced Answering Machine Detection (AAMD)
software. The system starts the broadcast immediately upon telephone pickup;
simultaneously, it is listening for interruptions. If the system is not interrupted by noise
or someone speaking within the first 3.5 seconds, the message is delivered. If the
system detects a greeting longer than a few seconds, the system treats this as an
outgoing message from an answering machine and will stop playing, wait for silence
(usually after the beep), and then start the message over so that it can be recorded in
its entirety.
While the software is 98% accurate in distinguishing live vs. machine, errors can occur
if the person repeatedly says “hello” or answers in a noisy environment (i.e. traffic,
children playing, loud music or television, dog barking, etc.). Generally in these
situations, the system stops playing the message. It is waiting for silence to start the
message over. In a noisy environment, where silence is unattainable, call recipients can
press the number 1 on their telephone and the message will play from the beginning
without interruption.
What if the line is busy or there is no answer?
The Connect 5 system will make up to 3 attempts (depending on message settings), depending on network traffic there could be an average of 10 minutes between attempts.
Why is my answering machine recording only half of the message?
If the answering machine greeting is sporadic with various periods of silence or does
not start playing within 3 seconds, the system may read this as a live person and begin
playing the message before the machine has started recording. This will result in a
recording of silence (if the Connect 5 message finishes playing before the machine
begins recording) or of just the last portion of the Connect 5 message. Parents can
simply re-record their outgoing message so that there are no pauses.
Alternately, if the answering machine is set to record for a specific amount of time (e.g.,
30 seconds) and the Connect 5 message runs longer than that, this will also result in
message cut-off. The recommended solution is to have parents set their machines to
record for a longer period.
For answering machines or voicemail systems where it is necessary to enter a mailbox
number, Connect 5 is unable to leave a message.
My caller ID showed that the school had called, but there was no voicemail. Why?
The system will ring the line for 40 seconds between 6-8 Rings. If your answering machine is set to pick up on seven or more rings, the message may not be delivered to your machine. Therefore, we encourage you to set your machine to six rings or fewer. Another possibility is that there is a break or a substantial silence in your machine’s outgoing message, causing the Connect 5 message to play prior to the machine actually recording. Please make sure that the greeting is seamless to facilitate successful message delivery.
Why doesn’t the school’s name and/or phone number appear on the caller ID?
Connect 5 passes numeric Caller ID information to the local Telephone Carriers, so it is up to them to pass it along to the customers.
Will the system call phone numbers with extensions?
At this time no the system will not call extensions.
I have a telemarketer screening device or service. How will that affect the call?
Since the Caller ID’s are set up for the schools in the district the Privacy Manager should not be engaged for these calls. It only intercepts numbers not recognized. Also Emergency Calls no longer appear as 411. The number appearing will be the School’s phone number or the district (whomever is sending the call)
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